Last Updated: November 5, 2026
Thank you for shopping with MocCraftworks. We aim to provide a smooth and reliable shipping experience for every customer.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays.
During holidays, promotional periods, or periods of high order volume, processing may take longer. We will make reasonable efforts to notify customers if a significant delay occurs.
2. Shipping and Delivery Estimates
After an order has been dispatched, estimated delivery generally takes 7–20 business days, depending on the destination, shipping method, customs procedures, and local delivery conditions.
Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary.
3. Shipping Confirmation and Tracking
When tracking information is available, customers may receive a shipping confirmation email containing the relevant tracking details.
Please allow some time for the carrier’s tracking system to update after dispatch.
4. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.
5. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for applicable customs charges and import fees.
Customs inspections and clearance procedures may also cause delivery delays.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available tracking information and assist with the shipping inquiry where appropriate.
7. Damaged or Incorrect Deliveries
If your package arrives damaged or contains an incorrect product, please contact us promptly.
Include your order number and clear photographs of the product and packaging so we can review the situation and assist you.
8. Contact Us
For shipping questions or order assistance, please contact:
MocCraftworks
Email: service@moccraftworks.com