Last Updated: November 5, 2026
At MocCraftworks (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or purchase our products.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
- Personal details, including your name, email address, phone number, and shipping address.
- Order details, including products purchased, order history, and transaction information.
- Payment-related information necessary to process your purchase through third-party payment providers.
- Technical information, such as your IP address, browser type, device information, and website activity.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill your orders.
- Arrange shipping and provide delivery updates.
- Respond to customer service requests.
- Process returns, refunds, and exchanges.
- Improve our website, products, and shopping experience.
- Detect and prevent fraud or unauthorized transactions.
- Comply with applicable legal and regulatory obligations.
3. Payment Information
We may offer payment services through third-party providers, including PayPal.
Payment transactions are handled according to the relevant payment provider’s security procedures and privacy policies. We do not intend to store complete payment card details on our own servers.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember shopping preferences, maintain shopping cart information, and understand website usage.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some website features.
5. Sharing of Personal Information
We do not sell customers’ personal information.
We may share necessary information with service providers that help us operate our business, including:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and technical service providers.
- Customer service and fraud prevention providers.
Information is shared only as reasonably necessary for these services, legal compliance, or other purposes described in this policy.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, and meet legal requirements.
We use reasonable technical and organizational measures to protect personal information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy-related request, please contact us at service@moccraftworks.com.
8. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or website content. We encourage customers to review the privacy policies of those third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
MocCraftworks
Email: service@moccraftworks.com